FAQ

Orders and Shipping

How long does delivery take?

Standard delivery takes 7 to 10 business days with free delivery options available above 799 across India.

Can I track my order? 

Yes, tracking details are sent via email or WhatsApp once your parcel is dispatched.

Do you ship internationally?

Currently, primary shipping details focus on domestic delivery; you can contact support for specific international requests.

Products and Sizing

What types of products do you sell? 

We offer a wide range of modest wear including Kaftan Abaya, Irani Chadars, Jilbabs, Niqabs, Khimars, and Umrah essentials.

Are custom sizes available? 

Yes, custom sizing options and shade customizations are available for select products like chadars and abayas. You can share measurements via WhatsApp support or Instagram.

What fabrics are used? 

Most items use lightweight, premium, breathable fabrics like Nida Matt, Firdaus, and Soft Georgette.

Returns and Exchanges

What is the return policy?

Returns and exchanges are accepted within 3 days of purchase.

How do I start a return? 

Contact support at souqannisa.1@gmail.com or via WhatsApp at +91 8287552603 with your order number to begin.

How can I reach customer care by phone?

You can call our team at +91 82875 52603 from Monday to Saturday, 10:00 AM – 5:00 PM.

Shopping and Sizing Specifics

How do I find the correct size for my height? 

Use the Abaya Size Guide. 

Length choices range from 50 inches (for 4'10" height) to 62 inches (for 5'10" height).

Can I request a custom shade for my order? 

Yes, customized designs and unique fabric shades can be requested by sending a direct message or reaching out via WhatsApp.

Do you accept Cash on Delivery (COD)? 

Yes, COD payment options are available for domestic orders along with secure online checkout options.

Policy Exclusions and Care

Which items cannot be returned or exchanged? 

Products customized to specific lengths, accessories, or hygiene-sensitive items are final sale and cannot be returned or exchanged.

What is the window to cancel or change my order? 

You must submit cancellations or modification requests within 24 hours of placing your order.

How should I wash my modest wear garments?

For items made of premium Nida Matt, Firdaus, or georgette, hand washing or gentle machine washing is recommended to protect the fabric.

Wholesale and Bulk Orders

Do you offer wholesale pricing for resellers? 

Yes, as a registered manufacturer, we offer discounted wholesale pricing brackets for boutiques, online resellers, and retail business owners.

What is the Minimum Order Quantity (MOQ) for wholesale? 

Wholesale pricing applies to a minimum order of 10 to 15 pieces per category, depending on the specific abaya, khimar, or jilbab design.

Can I order a mix of sizes and colors in a bulk order? 

Yes, you can mix different sizes, standard lengths, and fabric shades within your bulk quantity order to suit your inventory needs.

Do you offer white-label manufacturing or custom branding? 

Yes, since we manufacture our own clothing lines, custom fabric sourcing, private labeling, and custom design production are available for bulk buyers.